Terms of Use

Nervus is provided by Rethink Labs SEZC, a company incorporated in the Cayman Islands, with its registered office at Block 21B, Parcel 134, Signal House, off Fairbanks Road, George Town, Grand Cayman, Cayman Islands (“Nervus”, “we”).

These Terms govern the use of the nervus.io website, the Nervus apps and the Nervus browser extension (the “Service”). By creating an account or using the Service, you agree to them and to the Privacy Policy.

If you use the Service on behalf of an organization, you represent that you have the authority to accept these Terms on its behalf.

You must be at least 18 years old. Nervus is a work tool, it is not directed at children or teenagers and it has no features for open social interaction between users.

An online service that brings together, in one list, the conversations waiting for your reply, keeps the context of each person you talk to and suggests replies that you review before sending. Features vary by plan and may change over time. Some may be offered in a testing phase, with limited access.

Provide accurate information and keep access to your account secure. Each account is personal and must not be shared. You are responsible for what is done with your account, except where misuse results from a failure on our part.

Subscriptions are sold by Paddle, which acts as our authorized reseller and handles billing, taxes and receipts. Prices are in United States dollars and are shown before you confirm the purchase.

Paid plans renew automatically until you cancel. You can cancel whenever you want in Settings, with no penalty, and the cancellation takes effect at the end of the period already paid. Price changes are announced at least 30 days in advance and apply from the next renewal.

Withdrawal and refunds. If you are a consumer in Brazil, you may withdraw within 7 days of signing up and receive the full amount back. In the European Union and the United Kingdom, the period is 14 days, under local law. We also refund duplicate or incorrect charges. To request a refund, write to support@nervus.io.

Whenever we offer a free trial, we will tell you how long it lasts and what happens at the end before you start.

You can connect your Gmail, your LinkedIn and your WhatsApp Web to Nervus. By connecting, you declare that:

• the account is yours, or you are authorized to use it;
• you have read the notice about the risks shown before turning on the connection;
• you know the platform rules that apply to your account and you are responsible for how you use it and for the content you send.

Independence. Nervus is an independent product, with no affiliation with, sponsorship by or endorsement from Google, LinkedIn Corporation, WhatsApp LLC, Meta Platforms or companies in their groups. Gmail, LinkedIn and WhatsApp are trademarks of their owners, named only to indicate which services Nervus works with.

Your relationship with each platform is governed by the agreement you have with it. A platform's rules may limit the use of third-party tools, and under those rules it may limit, suspend or close accounts. We do not control these measures and we cannot reverse them on your behalf. Nervus does not provide legal advice about what each platform allows.

The integration may change or stop. A platform may change its own service at any time, and we may suspend an integration because the law requires it, because a platform asks us to, because of risk to users' accounts or for security reasons. We will notify the affected users. If the suspension is permanent or lasts more than 30 days, and the integration is a relevant part of the plan you pay for, you may cancel with no penalty and receive a pro rata refund for the unused period.

Actions only with your click. Nervus sends a message, a reply or a reaction only when you click, one at a time, within usage limits. It does not schedule messages and does not send the same message to several people. You are the author of what you send and you are responsible for it.

The WhatsApp integration works only with regular accounts and is not intended for WhatsApp Business accounts. You can turn off any connection at any time in Settings.

You agree not to use the Service to:

• send unsolicited, repetitive or high-volume messages, or simulate interactions to generate artificial engagement;
• connect an account that is not yours, use fake accounts or share credentials;
• sell, publish or pass on to third parties other people's data obtained through the Service, or build lists of people for use by third parties;
• monitor people, or make decisions with legal or similarly significant effects about someone based solely on what artificial intelligence produces;
• deliberately record sensitive data about third parties without a legal basis;
• get around the Service's limits, access it by automated means without our authorization, or copy, decompile or reverse engineer the Service, except to the extent the law allows;
• resell or sublicense the Service;
• break the law or infringe the rights of third parties.

If you breach this clause, we may suspend features or the account, depending on how serious the breach is.

You keep the rights to the content you create or bring into the Service, and you grant us only the license needed to provide it to you. If you send us suggestions about the Service, we may use them freely.

Your conversations contain other people's data. You declare that you have a legal basis to process it in the Service and that you will handle those people's requests. You also authorize us to respond, as described in the Privacy Policy, to anyone who contacts us asking for access to or deletion of their own data, and we will let you know when this happens.

If you use the Service in your professional activity, our data processing agreement applies and is available on request.

The Service uses artificial intelligence to summarize conversations, identify commitments, transcribe audio and suggest replies. The output may be wrong or incomplete: review it before using it. It is not professional advice, and it must not be the only basis for a decision with a significant effect on someone.

We do not use your content for ourselves. We have no right, and we do not reserve the possibility, to use the content of your conversations for any purpose of our own, including training or fine-tuning artificial intelligence models. We require the same from our providers. This is a contractual obligation under these Terms.

If you use meeting recording in the app, it only starts and only stops on your command, and it may only be used in conversations you take part in.

Informing the people present is your responsibility. Tell people before you start and obtain their consent where local law requires it. In several countries, and in some states of the United States, recording a conversation without the participants' knowledge is a crime, even for someone who takes part in it. Stop the recording if anyone objects. What happens to the audio is described in the Privacy Policy.

The Service, including the software, the design and the brand, belongs to Nervus or to our licensors. You receive a personal, limited and non-transferable license to use it in accordance with these Terms while your account is active. Parts of the Service may use open source software, which is subject to its own licenses.

We work to keep the Service available and secure, but we do not guarantee uninterrupted operation. We may carry out maintenance, giving advance notice whenever possible. Support is provided by email at support@nervus.io.

We provide the Service with professional care. To the fullest extent permitted by applicable law, if you use the Service in your professional or business activity, we are not liable for lost profits or for indirect damages, and our total liability is limited to the greater of the amount you paid us in the 12 months before the event and US$ 100. In that same professional use, you are responsible for third-party claims arising from your breach of these Terms or of the law.

Nothing here limits liability that the law of your country does not allow to be limited. In Brazil, liability towards consumers follows the Consumer Protection Code. In the European Union and the United Kingdom, consumers keep the rights the law guarantees them. In any country, we do not limit liability for intentional misconduct, gross negligence or fraud.

You can delete your account at any time in Settings. Deleting your account cancels the subscription and deletes your data, as described in the Privacy Policy.

We may suspend or close your account if you breach these Terms, if there is fraud or a security risk, or if the law requires it. Whenever possible, we will notify you in advance and give the reason. If we close the account without you having breached these Terms, we will refund the pro rata amount for the period paid and not used.

We may change the Service and these Terms. We will announce relevant changes by email or in the Service at least 30 days in advance, and you may cancel with no penalty, with a pro rata refund, if you do not agree. Changes required by law or needed for security may take effect sooner. If we change what a connected account reads or sends, we will ask for your agreement again beforehand.

These Terms are governed by the laws of the Cayman Islands. If you are a consumer, this choice does not take away the protective rules you cannot waive under the law of the country where you live.

• Brazil. Brazilian data protection law and the Marco Civil da Internet apply to the service provided in Brazil and, if you are a consumer, so does the Consumer Protection Code. You may bring any claim in the courts where you are domiciled in Brazil.
• European Union and United Kingdom. If you are a consumer, you may bring claims in the courts of the country where you live, and we will only bring claims against you in those courts.
• Other users. The courts of the Cayman Islands have jurisdiction, without prejudice to any right the law of your country gives you to bring claims where you live.

Before bringing a claim, write to support@nervus.io. We will reply within 15 days.

Acceptance by click, with a record of the date and version, is valid evidence of your agreement. These Terms, the Privacy Policy and, where applicable, the data processing agreement make up the entire agreement about the Service. If any clause is invalid, the others remain in force, and not enforcing a right does not mean waiving it. You may not assign these Terms without our authorization; we may assign them in a reorganization or sale of the business, without reducing your rights. We are not liable for failures caused by events beyond our reasonable control. We will send notices to the email address of your account.

If you downloaded the app from an app store, the store's terms also apply to the download. Apple and Google are not parties to these Terms.

These Terms are published in Portuguese and in English. For users in Brazil the Portuguese version prevails; for everyone else, the English version prevails, unless local law requires otherwise. The versions in other languages are translations provided for convenience.

Rethink Labs SEZC
Block 21B, Parcel 134, Signal House, off Fairbanks Road, George Town, Grand Cayman, Cayman Islands
support@nervus.io